Source description
About the role
- Responding to customer inquiries, troubleshooting technical issues and providing solutions in a timely manner - Diagnosing and resolving hardware, software, and network-related issues - Providing technical support for both hardware and software products, including installation, configuration and maintenance - Collaborating with cross-functional teams, such as product development and customer service, to resolve customer issues - Creating technical documentation, including knowledge base articles, for internal and external use - Assisting with the testing and implementation of recent systems and technologies - Participating in on-call rotation and after-hours support as needed .
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