Technical Support Specialist

About our Company : Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com . About the Team : The primary responsibilities of the Technical Support Specialist are to provide support to end-users by identifying, researching and resolving problems and issues; create and conduct operational and technical training for clients; and partner with Sales, Marketing, and Account Management to meet clients' needs. The Technical Support Specialist provides technical product support to both internal and external customers, who use or support the use of Medidata Products. They receive issues that the Helpdesk team could not resolve. The Technical Support Specialist is an experienced analyst who has a proven record of satisfying clients. They are a reference point for the entire team on various application topics and are able to resolve most of the items escalated from the Helpdesk. They take an active role in ensuring that any escalation outside the Technical Support Specialist team is handled promptly and effectively by the different Medidata functional areas.