User Success Engineer – ENOVIA Support

User Success Engineer – ENOVIA Support Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer – ENOVIA Support in Pune, India! We are looking for a candidate with hands-on experience with any CAD software and preferably some exposure to PLM. We have a key mission to support our Customers globally, on Dassault Systèmes' suite of PLM Products. Role Description & Responsibilities • Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systèmes' suite of PLM Products • Respond immediately in case of Customer crisis situations • Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run • Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction • Create Knowledge capitalization content on key technical topics • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support • Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools • Ensure Knowledge capitalization content creation a regular basis and spread awareness about it at every possible need and opportunity