Source description
About the role
Custom Flow Design: Experience building dynamic bot flows,NLP tuning,fallback handling,and multi-language support Zendesk Experience: Familiarity with Zendesk Support,ZIS,or Ticketing API for bot-to-agent handoff and ticket automation (preferred) Generative AI (LLM): Hands-on experience with OpenAI GPT,Claude,Cohere,and prompt engineering (zero-shot,few-shot)
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