App Support Executive- Bhandup(Mumbai)

Job Description: Location: Mumbai (onsite) Department: Customer Support / Operations Reports to: Operations Manager Prefered: Female About Keepintouch Keepintouch is a dynamic digital platform designed to help users stay connected, informed, and empowered. Our mission is to provide a seamless user experience with reliable, friendly, and timely assistance. Key Responsibilities Provide first-level support to users via chat, email, or phone. Troubleshoot and resolve app-related issues, including login, data sync, notifications and feature queries. Coordinate with the technical and product team to report and track bugs or enhancement requests. Maintain detailed support logs, feedback reports, and FAQs. Assist in user onboarding, app demos, and basic training sessions. Monitor app performance and uptime, flagging potential issues proactively. Support social media queries or reviews related to app issues. Contribute ideas to improve user experience and retention. Skills & Qualifications Bachelors degree in IT, Communications, or related field. 13 years of experience in customer support, app support, or helpdesk roles. Strong understanding of mobile apps, Android/iOS environments, and basi troubleshooting. Excellent communication skills verbal, written, and interpersonal. Empathetic, patient, and customer-centric approach. Ability to multitask and work in a fast-paced environment. Preferred Attributes Prior experience in a SaaS or mobile app company. Familiarity with CRM tools (e.g., Freshdesk, Zendesk, HubSpot). Comfortable working across cross-functional teams. What We Offer A collaborative and growth-oriented work environment. Opportunity to learn, innovate, and grow with a young digital brand. Competitive compensation and performance-based incentives. .