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Senior Maintenance and Support Engineer
Singapore
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Job Description
Provides technical support across DN software applications. Delivers enterprise level assistance to customers by analyzing, researching, diagnosing, troubleshooting incidents and identifying solutions to resolve functional / system issues. Works closely with customers throughout the process to gather necessary details, drive incident resolution to meet SLAs and follow-up to ensure successful completion and customer satisfaction.
Responsibilities
Handles, investigates and reports complex support requests; additional responsibilities include: Identifying, recording and classifying problems of high complexity and impact. Leads joint resolution and testing with the development team, M&S team members and others as required to meet customer and SLA expectations / requirements. As necessary, provides on-site deep technical support in the customer environment. Drives / resolves requests escalated from M&S team members and / or customers. Provides deep technical advice and support for less experienced team members. Analyzes trends to determine root causes and recommends corrective action. Communicates with customer in order to de-escalate critical issues, Contributes to M&S best practices to improve overall performance. Proactively identifies potential critical issues (before business escalation). Ensures overall tickets quality and team workload prioritization.
Qualifications
- Required QualificationsDiploma or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Maintenance and Support Engineering. Good business English skills (Written and spoken).
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
\\ To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
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Job Info
- Job Identification19221
- Job CategoryTechnology Solutions
- Posting Date06/05/2026, 04:18 AM
- LocationsSingapore
- Apply Before08/30/2026, 01:00 PM
- Job ScheduleFull time
- Job ShiftYes
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