ServiceNow ITAM (HAM & SAM) Implementation

As a Service Now ITAM (HAM & SAM) Implementation professional with 3+ years of experience, your role will involve implementing and configuring Service Now ITAM solutions, focusing on HAM and SAM modules. Your responsibilities will include working on end-to-end asset lifecycle management processes, collaborating with stakeholders to gather requirements, and translating them into technical solutions. You will also be required to develop and support integrations between Service Now and third-party tools, customize workflows, forms, business rules, and reports as per business needs, and manage hardware and software asset tracking, compliance, and optimization processes. Additionally, you will need to ensure software license compliance and governance, perform testing activities, troubleshoot issues, and provide post-implementation support. Key Responsibilities: - Implement and configure Service Now ITAM solutions, including HAM and SAM modules. - Collaborate with stakeholders to understand business requirements and translate them into technical solutions. - Develop and support integrations between Service Now and third-party tools/applications. - Customize workflows, forms, business rules, and reports as per business needs. - Manage hardware and software asset tracking, compliance, and optimization processes. - Ensure software license compliance and governance. - Perform unit testing, system testing, and support UAT activities. - Troubleshoot issues and provide post-implementation support. Qualifications Required: - Robust experience in Service Now ITAM implementation. - Hands-on experience in HAM (Hardware Asset Management) and SAM (Software Asset Management). - Experience in Service Now platform customization and integrations. - Good understanding of CMDB and ITSM processes. - Knowledge of Service Now scripting, workflows, REST APIs, and integrations. - Understanding of CMDB, Discovery, and Service Now best practices. In addition to the technical skills required for this role, you should possess strong communication and stakeholder management skills. You should also have the ability to work in Agile/Scrum environments and collaborate effectively with cross-functional teams. As a Service Now ITAM (HAM & SAM) Implementation professional with 3+ years of experience, your role will involve implementing and configuring Service Now ITAM solutions, focusing on HAM and SAM modules. Your responsibilities will include working on end-to-end asset lifecycle management processes, collaborating with stakeholders to gather requirements, and translating them into technical solutions. You will also be required to develop and support integrations between Service Now and third-party tools, customize workflows, forms, business rules, and reports as per business needs, and manage hardware and software asset tracking, compliance, and optimization processes. Additionally, you will need to ensure software license compliance and governance, perform testing activities, troubleshoot issues, and provide post-implementation support. Key Responsibilities: - Implement and configure Service Now ITAM solutions, including HAM and SAM modules. - Collaborate with stakeholders to understand business requirements and translate them into technical solutions. - Develop and support integrations between Service Now and third-party tools/applications. - Customize workflows, forms, business rules, and reports as per business needs. - Manage hardware and software asset tracking, compliance, and optimization processes. - Ensure software license compliance and governance. - Perform unit testing, system testing, and support UAT activities. - Troubleshoot issues and provide post-implementation support. Qualifications Required: - Robust experience in Service Now ITAM implementation. - Hands-on experience in HAM (Hardware Asset Management) and SAM (Software Asset Management). - Experience in Service Now platform customization and integrations. - Good understanding of CMDB and ITSM processes. - Knowledge of Service Now scripting, workflows, REST APIs, and integrations. - Understanding of CMDB, Discovery, and Service Now best practices. In addition to the technical skills required for this role, you should possess strong communication and stakeholder management skills. You should also have the ability to work in Agile/Scrum environments and collaborate effectively with cross-functional teams.