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About the role
We are looking for an experienced and proactive Senior IT Support Engineer / 3rd Line Engineer to join our team. The ideal candidate will be responsible for delivering advanced technical support, managing complex IT infrastructure projects, implementing cybersecurity solutions, and acting as a key escalation point for internal teams and external clients. This role requires strong expertise in Microsoft technologies, cloud infrastructure, networking, cybersecurity, virtualization, automation, and client-facing support. Contract term - 12 months, with potential to extend CTC - 10-13.5 LPA Work from home/Remote Role Key ResponsibilitiesTechnical Support & Infrastructure Provide 1st, 2nd and 3rd line IT support to internal users and external clientsHandle escalations from junior support engineers and service desk teamsDiagnose and resolve issues related to desktops, servers, networks, cloud platforms, and business applicationsPerform server upgrades, migrations, patching, and maintenance activitiesBuild, configure, deploy, and migrate on-premises, hybrid, and cloud infrastructure environmentsAdminister Active Directory, Hybrid AD, Exchange, DHCP, DNS, Group Policy, and SQL Server environmentsConfigure VPN clients and implement site-to-site VPN connectivityManage Azure Virtual Desktop (AVD), Citrix VDI, and FSLogix roaming profilesCloud & Security Implement and manage Microsoft Intune for Windows, Android, and iOS devicesConfigure Microsoft Defender for Endpoint and Server environmentsDeploy and manage EDR/XDR solutions such as SentinelOne, Sophos, Panda AD360 AV, etc.Configure spam filtering and email security solutions including Mimecast, Darktrace, VIPRE, and Microsoft Defender for Office 365Implement DMARC, DKIM, and SPF configurationsConduct Microsoft 365 security audits and support Cyber Essentials complianceCoordinate penetration testing and liaise with third-party vendorsNetworkingConfigure and support firewalls, switches, wireless access points, and network appliances including Fortigate, Cisco, Meraki, Ubiquiti, and Azure networkingConduct Wi-Fi site surveys and implement LAN/WAN solutionsDesign and support Azure Landing ZonesBackup & Disaster Recovery Manage backup and disaster recovery platforms such as Veeam, Azure Backup & Site Recovery, Rubrik, and KeepIT Cloud Backup Ensure backup integrity, disaster recovery readiness, and business continuityAutomation & Documentation Develop automation scripts and workflows using PowerShell, Power Apps, Power Automate, Azure Runbooks, Freshservice, and Azure AI FoundryMaintain technical documentation, SOPs, network diagrams, risk registers, and knowledge base articlesSupport Linux server installations, WordPress hosting, Plesk administration, website maintenance, and web supportRequired Skills & Experience Strong experience in 3rd Line IT Support or Senior Infrastructure Support rolesHands-on expertise with Microsoft 365, Azure, Active Directory, Intune, and ExchangeExperience with virtualization technologies including Citrix and Azure Virtual DesktopStrong networking knowledge including firewalls, VPNs, Wi-Fi, and switchingExperience with cybersecurity tools, EDR/XDR platforms, and security best practicesProficiency in PowerShell scripting and automation toolsKnowledge of backup, disaster recovery, and cloud migration strategiesExperience supporting Linux servers, WordPress, and Plesk environmentsExcellent troubleshooting, communication, and client management skills We are looking for an experienced and proactive Senior IT Support Engineer / 3rd Line Engineer to join our team. The ideal candidate will be responsible for delivering advanced technical support, managing complex IT infrastructure projects, implementing cybersecurity solutions, and acting as a key escalation point for internal teams and external clients. This role requires strong expertise in Microsoft technologies, cloud infrastructure, networking, cybersecurity, virtualization, automation, and client-facing support. Contract term - 12 months, with potential to extend CTC - 10-13.5 LPA Work from home/Remote Role Key ResponsibilitiesTechnical Support & Infrastructure Provide 1st, 2nd and 3rd line IT support to internal users and external clientsHandle escalations from junior support engineers and service desk teamsDiagnose and resolve issues related to desktops, servers, networks, cloud platforms, and business applicationsPerform server upgrades, migrations, patching, and maintenance activitiesBuild, configure, deploy, and migrate on-premises, hybrid, and cloud infrastructure environmentsAdminister Active Directory, Hybrid AD, Exchange, DHCP, DNS, Group Policy, and SQL Server environmentsConfigure VPN clients and implement site-to-site VPN connectivityManage Azure Virtual Desktop (AVD), Citrix VDI, and FSLogix roaming profilesCloud & Security Implement and manage Microsoft Intune for Windows, Android, and iOS devicesConfigure Microsoft Defender for Endpoi
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