Application Support

Job Profile Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system. Track all alert emails and take required action. Follow defined process flow for all cases. Handle Code Registration Requests from Users. Handle Data Provision tasks. Do primary analysis for responding to user queries. Provide root cause analysis on reported problems and suggest solutions wherever possible. Contact MOL Users, Development teams and others directly when a problem is identified or needs more information. Coordinate with Development & System Support teams as required. Track Releases/Data Patches and coordinate Release Management process with stakeholders. Send announcement mail to Users about Application Usage Restriction during system update/maintenance/program release. Update daily log sheets and ensure proper shift handover. Document standard procedures. Provide support during UAT and training. Ensure task timelines are met consistently and process standards are followed. Gain knowledge of the International Shipping Industry business. Become familiar and remain uptodate with the MOLIT software applications, standards and guidelines and perform all tasks accordingly. Complete all related tasks assigned by the superiors from time to time. Preferred Skill Set Minimum 3+ years of experience in Application Support. Bachelors degree in information technology, computer science, or related field. Verifiable experience in Functional Application Support. Preferred to have good exposure to SQL. Job Category: Application Support Job Type: Full Time Job Location: Kolkata Work Experience: 3+ years Salary: 6 - 10 LPA Notice Period: 30 Days .