SIAM Incident & problem Management Professional

As the SIAM Incident and Problem Management Specialist, you will be responsible for owning the incident and problem management processes across multiple vendors, teams, and external service providers. Your key responsibilities will include: - Owning and ensuring the closure of multi-vendor escalated incidents in alignment with ITIL best practices - Maintaining operational control and structured execution for all incidents - Leading and governing multi-vendor involved incidents (P3/P4) as part of Incident Management - Providing executive-level reporting and dashboarding on incident volumes, severity, trends, and response effectiveness - Conducting post-incident reviews to capture lessons learned and improvement actions Qualifications required for this role include: - 10+ years of experience in IT Incident Management - Experience working in SIAM or multi-vendor environments - Proficiency in ITSM tools such as ServiceNow Additionally, as the Problem Management Specialist, you will be responsible for owning the problem management process across multi-vendor teams and external service providers. Your key responsibilities will include: - Identifying, logging, prioritizing, and managing recurring and major issues in line with ITIL best practices - Driving structured Root Cause Analysis (RCA) for multi-vendor problems and ensuring permanent corrective actions - Maintaining governance and control over the problem backlog, aging, and resolution effectiveness - Tracking corrective and preventive actions to closure to prevent incident recurrence - Providing executive-level reporting and dashboards on problem trends, root causes, recurrence, and fix effectiveness Qualifications required for this role include: - 10+ years of experience in IT Problem Management - Experience working in SIAM or multi-vendor environments - Strong hands-on RCA experience and proficiency in ITSM tools such as ServiceNow Please note that this job posting has been aggregated from an external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. As the SIAM Incident and Problem Management Specialist, you will be responsible for owning the incident and problem management processes across multiple vendors, teams, and external service providers. Your key responsibilities will include: - Owning and ensuring the closure of multi-vendor escalated incidents in alignment with ITIL best practices - Maintaining operational control and structured execution for all incidents - Leading and governing multi-vendor involved incidents (P3/P4) as part of Incident Management - Providing executive-level reporting and dashboarding on incident volumes, severity, trends, and response effectiveness - Conducting post-incident reviews to capture lessons learned and improvement actions Qualifications required for this role include: - 10+ years of experience in IT Incident Management - Experience working in SIAM or multi-vendor environments - Proficiency in ITSM tools such as ServiceNow Additionally, as the Problem Management Specialist, you will be responsible for owning the problem management process across multi-vendor teams and external service providers. Your key responsibilities will include: - Identifying, logging, prioritizing, and managing recurring and major issues in line with ITIL best practices - Driving structured Root Cause Analysis (RCA) for multi-vendor problems and ensuring permanent corrective actions - Maintaining governance and control over the problem backlog, aging, and resolution effectiveness - Tracking corrective and preventive actions to closure to prevent incident recurrence - Providing executive-level reporting and dashboards on problem trends, root causes, recurrence, and fix effectiveness Qualifications required for this role include: - 10+ years of experience in IT Problem Management - Experience working in SIAM or multi-vendor environments - Strong hands-on RCA experience and proficiency in ITSM tools such as ServiceNow Please note that this job posting has been aggregated from an external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.