User Interface Experience Associate Director

Are you ready to make an impact at DTCC Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: About DTCC UX COE: The UX Center of Excellence is DTCCs centralized design team, driving user experience strategy and execution across all business lines. We champion design thinking, modern UI frameworks, and human-centered design to deliver intuitive, accessible, and transformative digital experiences for DTCCs global financial services ecosystem. Why Join DTCC UX COE Be part of a centralized UX team shaping the future of financial services. Drive transformational initiatives impacting global markets. Collaborate with industry leaders in technology and design. Role Overview: The Associate Director of User Experience Design is a transformational leader within the UX COE, responsible for shaping and evolving DTCCs enterprise UX strategy. This role will lead high-impact initiatives across multiple business units, ensuring that user-centric design principles are embedded in every product and service. The ideal candidate will have deep expertise in design thinking , with a strong focus on empathy, problem definition, and ideation phases , and a proven track record of delivering innovative solutions in financial services . Key Responsibilities: Strategic Leadership: Drive UX vision and strategy for enterprise-wide digital transformation initiatives. Partner with senior stakeholders to align UX goals with business objectives. Design Thinking Innovation: Lead workshops and discovery sessions focused on empathy, defining user needs, and ideation. Champion human-centered design methodologies across the organization. Experience Design Delivery: Oversee creation of user journeys, personas, and conceptual frameworks for complex financial workflows. Ensure consistency and scalability through design systems and component libraries. Collaboration Influence: Work closely with Product, Technology, and Business teams to integrate UX best practices. Advocate for accessibility, usability, and compliance standards in all design outputs. Mentorship Team Development: Coach and develop UX designers and researchers within the COE. Foster a culture of innovation, collaboration, and continuous learning. Required Qualifications: Experience: Minimum 15 years in UX design, with at least 5 years in leadership roles . Proven experience in financial services or related regulated industries. Skills: Deep expertise in design thinking , especially empathy, define, and ideation phases. Strong portfolio demonstrating enterprise-scale UX solutions. Proficiency in UX research, interaction design, and modern design tools (Figma, Sketch, etc.). Leadership: Ability to influence senior executives and drive organizational change. Exceptional communication and stakeholder management skills. Education: Bachelors or Masters degree in Design, HCI, or related field (or equivalent experience). Preferred Qualifications: Experience with design systems and component libraries in large organizations. Familiarity with front-end technologies and accessibility standards (WCAG). Certification in Design Thinking or related methodologies. Cultural Fit Leadership Competencies: Innovative Mindset: Embraces change and drives creative solutions for complex problems. Collaborative Leadership: Builds strong cross-functional relationships and fosters trust. Strategic Influence: Communicates vision effectively and inspires stakeholders at all levels. Empathy Advocacy: Champions user needs while balancing business priorities. Continuous Learning: Promotes a culture of growth, experimentation, and knowledge sharing.