Application/ production support

Job Description: We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server. Provide L1/L2 application and production support for trading and brokerage systems. Handle incident management: logging, triaging, and resolving production issues within SLAs. Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues Execute and write SQL queries to investigate application data or perform health checks. Run basic SQL Server commands to support application diagnostics and job monitoring Required Skills: Strong experience with ticketing systems (e.g., Jira, ServiceNow). Proficiency in SQL - ability to write, debug, and execute queries. Working knowledge of SQL Server command-line operations and scripts. Understanding of incident and problem management processes (ITIL preferred). Basic knowledge of broking/trading domain operations and terminology. Good communication and coordination skills to work with cross-functional teams. Ability to work in shifts and provide weekend support on a rotation basis.