Incident Management L2 Engineer

As a Technical Incident Manager, your role involves managing and resolving technical incidents related to trading platforms and financial systems. You should be prepared to work 24X7 and troubleshoot complex issues efficiently. Collaborating with development, operations, and technical teams such as infrastructure, network, and database is essential to resolve incidents effectively. Your responsibilities will include coordinating with technical teams to identify root causes, implement fixes, ensure timely resolution, and meet SLAs. Providing regular updates to stakeholders on incident status and resolution progress is a crucial part of your job. Key Responsibilities: - Manage and resolve technical incidents related to trading platforms/ financial systems - Troubleshoot complex issues efficiently - Collaborate with development, operations, and technical teams to resolve incidents - Coordinate with technical teams to identify root causes and implement fixes - Ensure timely resolution and meet SLAs - Provide updates to stakeholders on incident status and resolution Qualifications Required: - Experience with trading platforms and financial systems - Proficiency in operating systems such as Windows and Linux - Familiarity with monitoring tools and incident management tools - Excellent analytical and problem-solving skills - Strong communication and coordination skills In addition to the required qualifications, experience with AppDynamics would be considered an added advantage. As a Technical Incident Manager, your role involves managing and resolving technical incidents related to trading platforms and financial systems. You should be prepared to work 24X7 and troubleshoot complex issues efficiently. Collaborating with development, operations, and technical teams such as infrastructure, network, and database is essential to resolve incidents effectively. Your responsibilities will include coordinating with technical teams to identify root causes, implement fixes, ensure timely resolution, and meet SLAs. Providing regular updates to stakeholders on incident status and resolution progress is a crucial part of your job. Key Responsibilities: - Manage and resolve technical incidents related to trading platforms/ financial systems - Troubleshoot complex issues efficiently - Collaborate with development, operations, and technical teams to resolve incidents - Coordinate with technical teams to identify root causes and implement fixes - Ensure timely resolution and meet SLAs - Provide updates to stakeholders on incident status and resolution Qualifications Required: - Experience with trading platforms and financial systems - Proficiency in operating systems such as Windows and Linux - Familiarity with monitoring tools and incident management tools - Excellent analytical and problem-solving skills - Strong communication and coordination skills In addition to the required qualifications, experience with AppDynamics would be considered an added advantage.