Source description
About the role
Key Responsibilities: Provide L1/L2 application and production support for enterprise systems.Perform patch deployments, version upgrades, and coordinate application releases.Analyze application and system logs to troubleshoot and resolve incidents.Monitor performance and health of applications using AppDynamics, VuNet, etc.Manage and track issues using Jira or other ticketing tools.Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat.Execute basic database queries and issue handling in MSSQL and Oracle environments.Follow up with internal teams for timely VAPT issue closure.Coordinate with network teams for resolving issues related to:Firewall rulesLoad balancer configurationDNS resolutionsRequired Technical Skills: OS: Windows Server and Linux (basic command line & troubleshooting)Web Servers: IIS and Apache TomcatDatabases: MSSQL, Oracle (basic support and query execution)Monitoring Tools: AppDynamics, VuNet (or similar APM tools)Ticketing Tools: Jira (incident, change, and problem tracking)Log Analysis: Ability to analyze logs from web servers, app servers, DBsNetworking: Basic understanding of firewall, load balancer, DNSCommunication: Clear and professional interaction with cross-functional teamsNice to Have: ITIL awareness (incident, change, and problem management)Scripting knowledge (Shell, PowerShell)Experience in 24x7 production support environmentFamiliarity with change/request/release processes. Key Responsibilities: Provide L1/L2 application and production support for enterprise systems.Perform patch deployments, version upgrades, and coordinate application releases.Analyze application and system logs to troubleshoot and resolve incidents.Monitor performance and health of applications using AppDynamics, VuNet, etc.Manage and track issues using Jira or other ticketing tools.Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat.Execute basic database queries and issue handling in MSSQL and Oracle environments.Follow up with internal teams for timely VAPT issue closure.Coordinate with network teams for resolving issues related to:Firewall rulesLoad balancer configurationDNS resolutionsRequired Technical Skills: OS: Windows Server and Linux (basic command line & troubleshooting)Web Servers: IIS and Apache TomcatDatabases: MSSQL, Oracle (basic support and query execution)Monitoring Tools: AppDynamics, VuNet (or similar APM tools)Ticketing Tools: Jira (incident, change, and problem tracking)Log Analysis: Ability to analyze logs from web servers, app servers, DBsNetworking: Basic understanding of firewall, load balancer, DNSCommunication: Clear and professional interaction with cross-functional teamsNice to Have: ITIL awareness (incident, change, and problem management)Scripting knowledge (Shell, PowerShell)Experience in 24x7 production support environmentFamiliarity with change/request/release processes.
More at E4 Software Services