L1 Support Linux Administrator

Key Responsibilities: Provide L1 support for Linux servers and escalate complex issues to L2/L3 teams. Monitor system health, performance, and availability using monitoring tools. Handle basic Linux administrative tasks such as user management, disk checks, and file permissions. Log incidents and service requests accurately and resolve them within defined SLAs. Perform routine maintenance and scheduled tasks as per guidelines. Coordinate with internal teams for patching, backups, and updates. Maintain proper documentation of support activities and configurations. Support ticketing systems like ServiceNow, Jira, or Remedy . Required Skills: Basic understanding of Linux/Unix operating systems , preferably RHEL 7/8/9 or CentOS . Familiar with basic Linux commands (e.g., cd , ls , chmod , chown , df , ps , top , systemctl ). Knowledge of remote access tools (SSH, PuTTY). Good communication and problem-solving skills. Willingness to work in shifts and 24x7 support environments Preferred Qualifications: 1 to 2 years of relevant experience in IT or technical support. Basic knowledge of networking concepts (IP, DNS, ping, traceroute). Exposure to ITSM ticketing tools. Red Hat Certified System Administrator ( RHCSA ) - optional but preferred.