Desktop Support

Job description:

Minimum Qualifications – Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

• 3+ years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues

• Required Skills & Experience:

• 3-5 years experience

• IT-related desktop and infrastructure hardware and software troubleshooting

• Work night shifts to provide continuous support and maintain the stability of the IT environment. THIS IS A NIGHT SHIFT POSITION IN DALLAS – Flex will be 4 days a week 10pm-6am but can be flexible, weekdays, weekends, no set days – no remote

Preferred Qualifications – Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

• Airline Industry experience

Skills, Licenses, and Certifications

• All candidates will need the following:

• Familiarity with workflow and ITSM tools and ticketing systems is preferred

• Excellent customer service skills with the ability to interface at all levels of the organization

• Excellent verbal and written communication skills

• Ability to work independently and perform in a collaborative, team-based environment ?

• Looking for Someone Who:

• Team player, technically skilled, and customer service oriented

• Position and Team:

• This position will provide operational technical support to IOC users and systems

• Onsite technical team that supports 24x7 critical operations