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About the role
Job Description:
We are seeking a skilled Unified Communications and Collaboration Contractor with extensive technical expertise in modern digital workplace technologies. The ideal candidate will possess a comprehensive understanding of collaborative platforms, communication tools, and emerging technological solutions that drive organizational productivity and innovation.
Deploy and configure Copilot across Microsoft 365 apps (Word, Excel, PowerPoint, Outlook, Teams)
Ensure licensing, data readiness, and user eligibility for Copilot activation
Customize Copilot behavior using prompt engineering and semantic indexing
Manage Copilot usage policies, privacy controls, and compliance boundaries
Monitor Copilot adoption, usage patterns, and productivity impact
Design and deploy custom Copilot agents using Copilot Studio
Monitor agent performance, usage analytics, and user feedback
Collaborate with business units to translate needs into agent functionality
Maintain documentation and version control for all deployed agents
Ensure Copilot Studio agents comply with security and regulatory standards
Build dashboards using Power BI to track Copilot usage, adoption, and ROI
Leverage Microsoft 365 Admin Center for readiness reports and service health
Use Viva Insights and Copilot Dashboard for productivity metrics and behavioral trends
Monitor audit logs via Microsoft Purview for prompt activity and risk detection
Analyze Power Platform metrics for agent consumption and flow performance
Create executive-level reports summarizing Copilot impact across departments
Automate reporting workflows using Power Automate and Graph API
Define governance frameworks for Teams, SharePoint, OneDrive, Exchange mailbox policies
Establish naming conventions, lifecycle rules, and provisioning standards
Act as technical liaison between IT, business units, and executive leadership
Conduct workshops, training sessions, and adoption campaigns for end users
Optimize licensing, storage, and resource utilization
Monitor service health, performance, and user experience across M365 workloads
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