Associate Process Manager - Technology Services - 81481

About the Role We are looking for a Senior Manual Tester with strong analytical and testing skills to join our IT team. The ideal candidate will have extensive hands-on experience in manual testing of web and mobile applications, preferably within the e-commerce domain. Exposure to automation testing tools and frameworks will be considered an added advantage. Key Responsibilities • Analyze business and technical requirements to create detailed test plans, test cases, and test data. • Perform functional, regression, integration, system, and UAT testing for web and mobile platforms. • Validate end-to-end workflows • Identify, log, and track software defects using standard bug-tracking tools (e.g., JIRA, Azure DevOps, etc.). • Collaborate closely with developers, business analysts, and project managers to ensure high-quality deliverables. • Ensure testing is aligned with business goals, timelines, and release cycles. • Contribute to the continuous improvement of testing processes, documentation, and best practices. • Support automation team by identifying test cases suitable for automation and assist in test script validation if needed. Required Skills & Qualifications • Bachelor’s degree in Computer Science, Information Technology, or related field. • 5+ years of hands-on experience in manual testing of web/mobile applications. • Strong understanding of SDLC, STLC, defect life cycle, and Agile/Scrum methodologies. • Understanding of e-commerce application testing would be nice • Familiarity with SQL for backend validation and data testing. • Participate in requirement reviews and provide feedback from a testing perspective. • Excellent attention to detail, analytical mindset, and communication skills. Good to Have • Working knowledge of automation tools such as Selenium, Cypress, or Playwright. • Basic scripting knowledge in Python/Java/JavaScript for automation support. • Experience with API testing using tools like Postman or Rest Assured. • Exposure to performance or security testing