IT Support Specialist

As an experienced IT Support Technician, your role will involve providing comprehensive IT support across multiple company locations, including remote offices. You will manage IT operations, including desktop, network, and server support, along with backup management and troubleshooting technical issues. Your responsibilities will also include on-call availability for after-hours support and potential travel between company locations. Key Responsibilities: - Technical Expertise: You should be proficient in computer hardware, operating systems, software, and networking. - IT Support Experience: Demonstrated experience in IT support roles, diagnosing and resolving technical issues. - Desktop & Network Support: Ability to support and maintain laptops, desktops, printers, scanners, and basic networking functions. - System Maintenance: Experience with setting up and configuring laptops/desktops, applying security patches, antivirus installation, and troubleshooting hardware issues. - Backup & Recovery: Skilled in managing backups, tape rotation, and Exchange server mailbox maintenance, including archiving. - User Management: Responsible for setting up new users and disabling expired accounts as per HR requirements. - Problem Solving: Capable of providing step-by-step troubleshooting instructions to users and handling remote support effectively. Additional Company Details: (Omitted as no additional details were provided in the job description) Qualifications Required: - Education: Bachelors degree in IT or a related field. - Experience: Minimum of 3 years of IT support experience, including hardware, software, and networking. - Availability: Must be ready to travel between locations and provide on-call support outside of normal working hours. Good to Have Skills: - MAC Support: Experience providing support for MAC PCs and other office IT equipment. - Networking Skills: Familiarity with creating network cables (Cat 6), patching of networks, and IP phones. - Project Experience: Previous involvement in small- to medium-sized IT projects. - Ticketing Systems: Experience with raising and following up on tickets within SLA guidelines. As an experienced IT Support Technician, your role will involve providing comprehensive IT support across multiple company locations, including remote offices. You will manage IT operations, including desktop, network, and server support, along with backup management and troubleshooting technical issues. Your responsibilities will also include on-call availability for after-hours support and potential travel between company locations. Key Responsibilities: - Technical Expertise: You should be proficient in computer hardware, operating systems, software, and networking. - IT Support Experience: Demonstrated experience in IT support roles, diagnosing and resolving technical issues. - Desktop & Network Support: Ability to support and maintain laptops, desktops, printers, scanners, and basic networking functions. - System Maintenance: Experience with setting up and configuring laptops/desktops, applying security patches, antivirus installation, and troubleshooting hardware issues. - Backup & Recovery: Skilled in managing backups, tape rotation, and Exchange server mailbox maintenance, including archiving. - User Management: Responsible for setting up new users and disabling expired accounts as per HR requirements. - Problem Solving: Capable of providing step-by-step troubleshooting instructions to users and handling remote support effectively. Additional Company Details: (Omitted as no additional details were provided in the job description) Qualifications Required: - Education: Bachelors degree in IT or a related field. - Experience: Minimum of 3 years of IT support experience, including hardware, software, and networking. - Availability: Must be ready to travel between locations and provide on-call support outside of normal working hours. Good to Have Skills: - MAC Support: Experience providing support for MAC PCs and other office IT equipment. - Networking Skills: Familiarity with creating network cables (Cat 6), patching of networks, and IP phones. - Project Experience: Previous involvement in small- to medium-sized IT projects. - Ticketing Systems: Experience with raising and following up on tickets within SLA guidelines.