ITSM Officer

Role Overview: You will be part of the Global ITSM team responsible for coordinating Incident, Change, and Problem Management across the products. Your role involves working closely with technical and business teams to ensure high service quality, operational efficiency, and strong client satisfaction. Key Responsibilities: - Strong P1/P2 Major Incident Management - Incident, Problem, and Change Management - ITIL governance - Proficiency in Jira and ServiceNow - Stakeholder communication and bridge management Qualifications Required: - B.Tech / MCA / M.Tech - Minimum 8 years of experience in IT Service Management Additional Details: Experience in Financial Services, Banking, or Fintech sectors is highly preferred. Exposure to a Production/Application Support environment is a plus. You should have experience coordinating activities across infrastructure, application, DBA, and network teams. Familiarity with RCA, PIR, CAB processes, and ownership of SLAs is desirable. Role Overview: You will be part of the Global ITSM team responsible for coordinating Incident, Change, and Problem Management across the products. Your role involves working closely with technical and business teams to ensure high service quality, operational efficiency, and strong client satisfaction. Key Responsibilities: - Strong P1/P2 Major Incident Management - Incident, Problem, and Change Management - ITIL governance - Proficiency in Jira and ServiceNow - Stakeholder communication and bridge management Qualifications Required: - B.Tech / MCA / M.Tech - Minimum 8 years of experience in IT Service Management Additional Details: Experience in Financial Services, Banking, or Fintech sectors is highly preferred. Exposure to a Production/Application Support environment is a plus. You should have experience coordinating activities across infrastructure, application, DBA, and network teams. Familiarity with RCA, PIR, CAB processes, and ownership of SLAs is desirable.