Senior Application Support Engineer (L2/L3 Support)

Job Description We are looking for an experienced Senior Application Support Engineer to join a leading financial technology organization supporting critical trade processing applications used by global financial institutions. The ideal candidate should have strong experience in Application Support / Production Support environments and be comfortable working on incident management, troubleshooting, root cause analysis, and client-facing support activities. Key Responsibilities Provide L2/L3 application support for production systems. Monitor application health and resolve production incidents within SLA timelines. Perform troubleshooting using logs, SQL queries, and Unix/Linux commands. Analyze application issues and coordinate with Development, Infrastructure, and Product teams for resolution. Support deployments, releases, and environment readiness activities. Investigate performance issues and conduct root cause analysis. Work directly with internal and external clients to resolve technical issues. Support messaging systems and integration-related issues. Prepare incident reports and contribute to continuous service improvement initiatives. Mandatory Skills 7 to 12 years of Application Support / Production Support experience. Strong Unix/Linux administration and troubleshooting skills. Experience in Shell Scripting, Python, PowerShell, or similar scripting languages. Good understanding of Java applications and ability to analyze logs and code flow. Strong SQL skills with experience in Oracle or similar databases. Experience with incident management and production support processes. Knowledge of messaging platforms such as IBM MQ, JMS, FIX, or similar technologies. Experience interacting directly with business users and clients. Financial Services, Banking, Capital Markets, FinTech, Treasury, or Trading domain experience. Good to Have L3 Support experience. AWS or Cloud platform exposure. OpenShift or PaaS experience. XML and XSLT knowledge. Networking fundamentals. SSL/TLS connectivity troubleshooting. OTC Derivatives, Trade Processing, or Capital Markets domain knowledge. FIX, FpML, TOF, or financial messaging protocol experience. Job Description We are looking for an experienced Senior Application Support Engineer to join a leading financial technology organization supporting critical trade processing applications used by global financial institutions. The ideal candidate should have strong experience in Application Support / Production Support environments and be comfortable working on incident management, troubleshooting, root cause analysis, and client-facing support activities. Key Responsibilities Provide L2/L3 application support for production systems. Monitor application health and resolve production incidents within SLA timelines. Perform troubleshooting using logs, SQL queries, and Unix/Linux commands. Analyze application issues and coordinate with Development, Infrastructure, and Product teams for resolution. Support deployments, releases, and environment readiness activities. Investigate performance issues and conduct root cause analysis. Work directly with internal and external clients to resolve technical issues. Support messaging systems and integration-related issues. Prepare incident reports and contribute to continuous service improvement initiatives. Mandatory Skills 7 to 12 years of Application Support / Production Support experience. Strong Unix/Linux administration and troubleshooting skills. Experience in Shell Scripting, Python, PowerShell, or similar scripting languages. Good understanding of Java applications and ability to analyze logs and code flow. Strong SQL skills with experience in Oracle or similar databases. Experience with incident management and production support processes. Knowledge of messaging platforms such as IBM MQ, JMS, FIX, or similar technologies. Experience interacting directly with business users and clients. Financial Services, Banking, Capital Markets, FinTech, Treasury, or Trading domain experience. Good to Have L3 Support experience. AWS or Cloud platform exposure. OpenShift or PaaS experience. XML and XSLT knowledge. Networking fundamentals. SSL/TLS connectivity troubleshooting. OTC Derivatives, Trade Processing, or Capital Markets domain knowledge. FIX, FpML, TOF, or financial messaging protocol experience.