IT Desktop Support Manager

Role Overview: As a Technical Support Executive at Edunext Technologies Private Limited, your primary responsibility will be to connect with clients and resolve their queries through various communication channels. You will address and resolve client tickets for technical issues to ensure smooth operations. Additionally, you will assist in designing and implementing effective software solutions, track user tickets for timely resolution, and coordinate with the development team for new feature requirements and enhancements. Key Responsibilities: - Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels - Address and resolve client tickets for technical issues to ensure smooth operations - Assist in designing and implementing effective software solutions - Track user tickets and ensure timely resolution within defined timelines - Coordinate with the development team for new feature requirements and enhancements Qualification Required: - Minimum 1 year of experience in technical support - Proficiency in English (Spoken) and MS-Excel - Experience in EdTech, preferably in school ERP/CRM - Excellent communication skills with fluency in English (mandatory) - Strong presentation and interpersonal skills - Proficiency in Microsoft Office applications, including Excel and Word - Strong analytical and problem-solving abilities - ERP certification (e.g., data analyst) is an added advantage - Immediate joiners preferred About Edunext Technologies Private Limited: Edunext Technologies has developed a highly advanced and user-friendly School ERP Software for managing various school activities. Their School ERP system streamlines the complete admission process, enables instant generation of circulars and SMS, and offers multilingual communication options for parents from different regions. The software is capable of managing employee information systems, student information systems, employee attendance, student attendance, and other school activities. Edunext's School ERP Software has been recognized as the Best School ERP in India by reputable organizations. Role Overview: As a Technical Support Executive at Edunext Technologies Private Limited, your primary responsibility will be to connect with clients and resolve their queries through various communication channels. You will address and resolve client tickets for technical issues to ensure smooth operations. Additionally, you will assist in designing and implementing effective software solutions, track user tickets for timely resolution, and coordinate with the development team for new feature requirements and enhancements. Key Responsibilities: - Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels - Address and resolve client tickets for technical issues to ensure smooth operations - Assist in designing and implementing effective software solutions - Track user tickets and ensure timely resolution within defined timelines - Coordinate with the development team for new feature requirements and enhancements Qualification Required: - Minimum 1 year of experience in technical support - Proficiency in English (Spoken) and MS-Excel - Experience in EdTech, preferably in school ERP/CRM - Excellent communication skills with fluency in English (mandatory) - Strong presentation and interpersonal skills - Proficiency in Microsoft Office applications, including Excel and Word - Strong analytical and problem-solving abilities - ERP certification (e.g., data analyst) is an added advantage - Immediate joiners preferred About Edunext Technologies Private Limited: Edunext Technologies has developed a highly advanced and user-friendly School ERP Software for managing various school activities. Their School ERP system streamlines the complete admission process, enables instant generation of circulars and SMS, and offers multilingual communication options for parents from different regions. The software is capable of managing employee information systems, student information systems, employee attendance, student attendance, and other school activities. Edunext's School ERP Software has been recognized as the Best School ERP in India by reputable organizations.