AI Support Engineer (L1/L2)

About Company EIDIKO Systems Integrators Pvt Ltd is a leading enterprise systems integrator specializing in secure, end-to-end solutions built on IBM technologies. With offices in India, UAE, and the US, we deliver innovative technology solutions for global clients. AI Support Engineer (L1/L2) Location: Hyderabad (Work from Office) Experience: 58 Years Eidiko Systems Integrators is hiring an AI Support Engineer (L1/L2) to join our AI Center of Excellence. We are looking for professionals with experience supporting AI/ML applications in production environments who can troubleshoot incidents, investigate technical issues, and ensure the stability of AI-powered applications. Key Responsibilities: Monitor AI application health and respond to production alerts.Perform L1 incident triage and L2 technical investigations.Troubleshoot API failures, data pipelines, model inference issues, and integration errors.Conduct Root Cause Analysis (RCA) and coordinate issue resolution.Work closely with AI/ML Engineering, DevOps, and Infrastructure teams.Maintain incident documentation, runbooks, and knowledge base articles.Ensure SLA compliance and timely stakeholder communication. Required Skills: 58 years of experience in Application Support or Production Support.Minimum 2 years of experience supporting AI/ML applications in a live production environment.Strong knowledge of API troubleshooting, log analysis, and distributed systems.Experience with SQL, Python or Shell scripting for diagnostics.Understanding of AI model serving, data pipelines, observability, and cloud platforms.Experience with Incident Management, Root Cause Analysis (RCA), and SLA-driven support.Excellent communication and stakeholder management skills. Preferred: ITIL Foundation CertificationExperience in Banking, FinTech, or Insurance d About Company EIDIKO Systems Integrators Pvt Ltd is a leading enterprise systems integrator specializing in secure, end-to-end solutions built on IBM technologies. With offices in India, UAE, and the US, we deliver innovative technology solutions for global clients. AI Support Engineer (L1/L2) Location: Hyderabad (Work from Office) Experience: 58 Years Eidiko Systems Integrators is hiring an AI Support Engineer (L1/L2) to join our AI Center of Excellence. We are looking for professionals with experience supporting AI/ML applications in production environments who can troubleshoot incidents, investigate technical issues, and ensure the stability of AI-powered applications. Key Responsibilities: Monitor AI application health and respond to production alerts.Perform L1 incident triage and L2 technical investigations.Troubleshoot API failures, data pipelines, model inference issues, and integration errors.Conduct Root Cause Analysis (RCA) and coordinate issue resolution.Work closely with AI/ML Engineering, DevOps, and Infrastructure teams.Maintain incident documentation, runbooks, and knowledge base articles.Ensure SLA compliance and timely stakeholder communication. Required Skills: 58 years of experience in Application Support or Production Support.Minimum 2 years of experience supporting AI/ML applications in a live production environment.Strong knowledge of API troubleshooting, log analysis, and distributed systems.Experience with SQL, Python or Shell scripting for diagnostics.Understanding of AI model serving, data pipelines, observability, and cloud platforms.Experience with Incident Management, Root Cause Analysis (RCA), and SLA-driven support.Excellent communication and stakeholder management skills. Preferred: ITIL Foundation CertificationExperience in Banking, FinTech, or Insurance d