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About the role
Experience: 3+ years Location: Hyderabad (Onsite – ODC) Key Responsibilities: Handle incident, problem, change, and request management processes. Configure, customize, and manage ITSM tools like ServiceNow, BMC Remedy, or equivalent . Support users, troubleshoot issues, and maintain SLAs. Work with stakeholders to enhance workflows and automation. Generate reports and dashboards for IT service performance monitoring. Required Skills: Hands-on experience with ServiceNow, BMC Remedy, or any ITSM tool . Strong understanding of ITIL best practices . Experience with ticketing systems, SLA management, and workflow automation . Knowledge of scripting (JavaScript, PowerShell, or Python) is a plus.
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