Salesforce OMS (SFOMS) Technical Lead (Bengaluru)

Key Responsibilities Salesforce OMS & Commerce Delivery - Lead end-to-end implementation of Salesforce Order Management (SFOMS). - Design scalable Order-to-Cash (O2C) and Order-to-Fulfillment solutions. - Configure and customize Salesforce OMS to support enterprise commerce operations. - Design order orchestration, fulfillment, returns, exchanges, cancellations, and shipment processes. - Implement Commerce integrations with ERP, WMS, Payment Gateways, Tax Engines, and Logistics providers. - Deliver scalable B2B and B2C Commerce Cloud solutions. B2B/B2C Commerce & Inventory - Design Salesforce B2C Commerce storefront integrations with OMS. - Implement Salesforce B2B Commerce solutions for enterprise customers. - Configure and manage Omnichannel Inventory (OCI). - Design real-time inventory visibility and inventory reservation processes. - Implement Buy Online Pick-up In Store (BOPIS), Ship from Store, Endless Aisle, and Distributed Order Management capabilities. Service Cloud & Omni-Channel - Configure Omni-Channel routing for customer support. - Integrate OMS with Salesforce Service Cloud. - Enable Customer Service Representatives (CSR) with complete order visibility. - Design customer service workflows for returns, exchanges, refunds, and order modifications. Technical Leadership - Lead architecture discussions and technical design. - Develop scalable Salesforce solutions using: - Apex - Lightning Web Components (LWC) - Aura Components - Flows - Visualforce - Lead code reviews and enforce Salesforce best practices. - Mentor developers and technical consultants. - Troubleshoot production issues and optimize platform performance. Integration & Architecture - Design enterprise integrations using: - REST APIs - SOAP APIs - Platform Events - Change Data Capture - Middleware (MuleSoft preferred) - Integrate Salesforce with - SAP - Oracle - ERP - WMS - Payment Gateways - Inventory Systems Required Skills Salesforce OMS (SFOMS) - Salesforce Order Management (SFOMS) - Order Orchestration - Order Lifecycle - Returns & Exchanges - Fulfillment - Shipment Management Commerce Cloud - Salesforce B2C Commerce - Salesforce B2B Commerce - Storefront Architecture - Product Catalog - Checkout - Promotions Inventory - Omnichannel Inventory (OCI) - Inventory Availability - Inventory Reservation - BOPIS - Ship from Store Salesforce Development - Apex - Lightning Web Components (LWC) - Aura - Visualforce - SOQL - SOSL - Flows - Platform Events - REST APIs - SOAP APIs DevOps - Git - Bitbucket - SFDX - Salesforce CLI - Copado / Gearset - CI/CD Methodologies - Agile - Jira - Confluence - SDLC Preferred Skills - MuleSoft Integration - Salesforce Experience Cloud - Salesforce Sales Cloud - Salesforce Service Cloud - Marketing Cloud - Revenue Cloud / CPQ - HTML - CSS - JavaScript Required Certifications - Salesforce Platform Developer I - Salesforce Administrator - Salesforce Service Cloud Consultant - Salesforce Sales Cloud Consultant (Preferred) - Salesforce B2C Commerce Developer (Preferred) - Salesforce OMS Accreditation (Preferred) .