RPA Operations Support Engineer

Location : GurgaonNotice Period : ImmediateWe are seeking an experienced RPA Operations Support Engineer to support, monitor, and maintain Robotic Process Automation (RPA) solutions in a production environment. The ideal candidate will be responsible for ensuring bot stability, troubleshooting issues, managing incidents, and collaborating with development teams to optimize automation performance.Key Responsibilities : - Monitor and support RPA bots in production environments.- Investigate, troubleshoot, and resolve bot failures and process exceptions.- Perform root cause analysis (RCA) and implement preventive measures.- Manage incidents, service requests, and change requests as per SLAs.- Monitor bot performance, schedules, queues, and infrastructure health.- Coordinate with business users and RPA developers for issue resolution.- Maintain operational documentation, runbooks, and support procedures.- Execute bot restarts, deployments, and configuration changes when required.- Ensure compliance with security, governance, and operational standards.- Participate in on-call support and production releases as needed.Required Skills : - 4+ years of experience in RPA support or operations.- Hands-on experience with RPA tools such as UiPath, Automation Anywhere, or Blue Prism.- Strong knowledge of incident management and production support processes.- Experience with bot monitoring, scheduling, and queue management.- Understanding of SQL, Windows Server, and application troubleshooting.- Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.- Excellent analytical, problem-solving, and communication skills.Preferred Qualifications : - Experience supporting enterprise-scale automation programs.- Knowledge of ITIL processes and service management.- RPA certification (UiPath, Automation Anywhere, or Blue Prism) is a plus. (ref:hirist.tech) Location : GurgaonNotice Period : ImmediateWe are seeking an experienced RPA Operations Support Engineer to support, monitor, and maintain Robotic Process Automation (RPA) solutions in a production environment. The ideal candidate will be responsible for ensuring bot stability, troubleshooting issues, managing incidents, and collaborating with development teams to optimize automation performance.Key Responsibilities : - Monitor and support RPA bots in production environments.- Investigate, troubleshoot, and resolve bot failures and process exceptions.- Perform root cause analysis (RCA) and implement preventive measures.- Manage incidents, service requests, and change requests as per SLAs.- Monitor bot performance, schedules, queues, and infrastructure health.- Coordinate with business users and RPA developers for issue resolution.- Maintain operational documentation, runbooks, and support procedures.- Execute bot restarts, deployments, and configuration changes when required.- Ensure compliance with security, governance, and operational standards.- Participate in on-call support and production releases as needed.Required Skills : - 4+ years of experience in RPA support or operations.- Hands-on experience with RPA tools such as UiPath, Automation Anywhere, or Blue Prism.- Strong knowledge of incident management and production support processes.- Experience with bot monitoring, scheduling, and queue management.- Understanding of SQL, Windows Server, and application troubleshooting.- Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.- Excellent analytical, problem-solving, and communication skills.Preferred Qualifications : - Experience supporting enterprise-scale automation programs.- Knowledge of ITIL processes and service management.- RPA certification (UiPath, Automation Anywhere, or Blue Prism) is a plus. (ref:hirist.tech)