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About the role
Summary: The Level 2 Network Operations Engineer is responsible for maintaining the stability, availability, and performance of the global network infrastructure across various technologies, with a focus on proactive monitoring and incident resolution to ensure high service quality and customer satisfaction.Responsibilities:* Continuously monitor network services and infrastructure for issues.* Supervise health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments.* Investigate and resolve incidents escalated from Level 1 support.* Execute service requests and work orders for network operations.* Support daily network operations across global regions.* Create and maintain operational documentation and knowledge articles.* Identify opportunities for operational improvements and support automation initiatives.Must Haves:* Expert level experience in Enterprise Wi-Fi environments* Expert level knowledge of LAN and Switching* Expert level proficiency in Zscaler solutions* Expert level experience with Firewall technologies* Expert level understanding of SD-WAN* Expert level knowledge of ITIL* Expert level experience in WAN and UnderlayNice to Haves:* Certifications related to network technologies (e.g., CCNP, CCIE)* Knowledge of scripting languages (e.g., Python, PowerShell)Other Details:* Location: Pune, Maharashtra, India* Planned Start Date: 15/07/2026* Purchase Order Duration: 6 months Summary: The Level 2 Network Operations Engineer is responsible for maintaining the stability, availability, and performance of the global network infrastructure across various technologies, with a focus on proactive monitoring and incident resolution to ensure high service quality and customer satisfaction.Responsibilities:* Continuously monitor network services and infrastructure for issues.* Supervise health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments.* Investigate and resolve incidents escalated from Level 1 support.* Execute service requests and work orders for network operations.* Support daily network operations across global regions.* Create and maintain operational documentation and knowledge articles.* Identify opportunities for operational improvements and support automation initiatives.Must Haves:* Expert level experience in Enterprise Wi-Fi environments* Expert level knowledge of LAN and Switching* Expert level proficiency in Zscaler solutions* Expert level experience with Firewall technologies* Expert level understanding of SD-WAN* Expert level knowledge of ITIL* Expert level experience in WAN and UnderlayNice to Haves:* Certifications related to network technologies (e.g., CCNP, CCIE)* Knowledge of scripting languages (e.g., Python, PowerShell)Other Details:* Location: Pune, Maharashtra, India* Planned Start Date: 15/07/2026* Purchase Order Duration: 6 months
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