Junior Developer BMC Helix Platform

As a Junior Developer - BMC Helix Platform, your role involves supporting the development, configuration, and maintenance of business workflows in the BMC Helix ecosystem, contributing to global IT operations within a matrix organization. Main Responsibilities: - Handle incidents and service requests in BMC Helix, including logging, triage, and resolution, adhering to ITIL processes and SLAs. - Diagnose issues, troubleshoot problems, and apply fixes. - Update tickets with accurate information including categorization and actions taken. - Monitor assigned queues, follow up on pending items, and escalate critical cases. - Contribute to knowledge articles and document resolutions. - Assist in the development and configuration of BMC Helix solutions. - Support implementation of business workflows and basic customizations. - Help translate business requirements into platform configurations. - Participate in Agile ceremonies and collaborate with senior developers. - Document technical changes and perform unit testing. - Develop knowledge of the BMC Helix platform and seek feedback from seniors. Key Requirements: - Experience with BMC Helix or related ITSM platforms. - Understanding of ITIL processes and service management. - Basic skills in development and configuration on BMC Helix. - Ability to troubleshoot and resolve incidents. Nice to Have: - Experience with Agile methodologies. - Familiarity with documentation tools and knowledge sharing practices. - Knowledge of dashboard creation and asset management. In addition to the roles and responsibilities mentioned, you will be reporting to GCC and supporting IT Services within a collaboration environment where you will work closely with Senior Developers and cross-functional teams. As a Junior Developer - BMC Helix Platform, your role involves supporting the development, configuration, and maintenance of business workflows in the BMC Helix ecosystem, contributing to global IT operations within a matrix organization. Main Responsibilities: - Handle incidents and service requests in BMC Helix, including logging, triage, and resolution, adhering to ITIL processes and SLAs. - Diagnose issues, troubleshoot problems, and apply fixes. - Update tickets with accurate information including categorization and actions taken. - Monitor assigned queues, follow up on pending items, and escalate critical cases. - Contribute to knowledge articles and document resolutions. - Assist in the development and configuration of BMC Helix solutions. - Support implementation of business workflows and basic customizations. - Help translate business requirements into platform configurations. - Participate in Agile ceremonies and collaborate with senior developers. - Document technical changes and perform unit testing. - Develop knowledge of the BMC Helix platform and seek feedback from seniors. Key Requirements: - Experience with BMC Helix or related ITSM platforms. - Understanding of ITIL processes and service management. - Basic skills in development and configuration on BMC Helix. - Ability to troubleshoot and resolve incidents. Nice to Have: - Experience with Agile methodologies. - Familiarity with documentation tools and knowledge sharing practices. - Knowledge of dashboard creation and asset management. In addition to the roles and responsibilities mentioned, you will be reporting to GCC and supporting IT Services within a collaboration environment where you will work closely with Senior Developers and cross-functional teams.