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About the role
Job Title: Senior Platform Administrator (ITSM) Location: Hyderabad / Bhubaneswar / Kolkata / Noida (Work From Office 5 Days/Week) Experience: 7+ Years Salary: Up to 21 LPA Shift: Australian Shift Job Summary We are looking for an experienced Senior Platform Administrator with expertise in IT Service Management (ITSM) platforms. The ideal candidate will manage platform administration, configure workflows, optimize service operations, and support enterprise-wide automation initiatives. Key Responsibilities Administer and maintain enterprise ITSM platforms.Configure workflows, service catalogs, SLAs, and user roles.Manage platform governance, reporting, and dashboards.Implement API integrations and business process automation.Support ITIL-based service management processes.Collaborate with stakeholders to improve service delivery and operational efficiency.Required Skills 7+ years of enterprise application/platform administration experience.4+ years of experience with ITSM or Service Management platforms.Hands-on experience with one or more of:Xurrent (4me)HaloPSAServiceNowJira Service ManagementIvantiFreshserviceManageEngine ServiceDesk PlusStrong knowledge of:ITIL Service ManagementWorkflow ConfigurationService Catalog & SLA ManagementRole-Based Access Control (RBAC)Platform GovernanceReporting & DashboardsAPI IntegrationsBusiness Process AutomationWork Mode: Work From Office (5 Days a Week) Work Location: In person .
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