Senior Data Analyst

Role Overview: As a Senior Data Analyst at EnGen Global, you will have the exciting opportunity to work in a dynamic environment, delivering high-quality solutions to meet the needs of global customers. Your role will involve developing and managing BI solutions, creating reports, visualizations, and providing actionable insights to support business decisions. You should possess excellent communication skills and have a strong background in data analytics, with expert-level knowledge in Power BI, ServiceNow, Python, SQL, PostgreSQL, and other relevant software tools. Your proficiency in Power BI report and dashboard development will ensure effective communication and implementation of data-driven strategies. Key Responsibilities: - Provide leadership to the team by overseeing project delivery, guiding analysts and developers, driving best practices, and ensuring timely, high-quality delivery of BI and ITSM analytics solutions. - Gather data from ITSM tools like ServiceNow and Power BI, and perform rigorous data validation and cleansing processes to ensure data accuracy. - Perform statistical analysis and data modeling to identify trends and patterns. - Collaborate with process owners and stakeholders to explain data and recommend actions, fostering collaborative sessions to discuss data and generate new ideas to support ITSM processes. - Design, develop, and deploy Power BI dashboards and reports that meet business requirements. - Extract, transform, and load (ETL) data from various sources into Power BI using Python scripts and SQL queries. - Maintain and optimize existing Power BI solutions for high performance and reliability. - Implement data modeling, visualization, and reporting techniques to provide scalable and efficient BI solutions. - Collaborate with IT and software teams to integrate Power BI with other software tools and platforms. - Design, develop, and deploy Power Apps, staying updated with the latest trends and advancements in BI technology to suggest and implement improvements. - Integrate with continuous improvement resources to drive change and improve ITSM data quality, addressing reporting inconsistencies and enhancing data quality. Qualifications Required: - Proven experience as a Power BI Developer or similar role with a minimum of 2-5 years of experience in Reports/Dashboards Development, Power Apps, etc. - Experience with data modeling and ETL processes (MSBI/Alteryx/MS Fabric). - Experience in Data Engineering projects using cloud technologies such as MS Fabric, MS Azure, AWS, GCP. - Strong knowledge of Python, SQL, and PostgreSQL. - Good to have knowledge in ServiceNow Reports and Dashboard development. - Excellent analytical and problem-solving skills with the ability to work independently and manage multiple tasks and projects. Role Overview: As a Senior Data Analyst at EnGen Global, you will have the exciting opportunity to work in a dynamic environment, delivering high-quality solutions to meet the needs of global customers. Your role will involve developing and managing BI solutions, creating reports, visualizations, and providing actionable insights to support business decisions. You should possess excellent communication skills and have a strong background in data analytics, with expert-level knowledge in Power BI, ServiceNow, Python, SQL, PostgreSQL, and other relevant software tools. Your proficiency in Power BI report and dashboard development will ensure effective communication and implementation of data-driven strategies. Key Responsibilities: - Provide leadership to the team by overseeing project delivery, guiding analysts and developers, driving best practices, and ensuring timely, high-quality delivery of BI and ITSM analytics solutions. - Gather data from ITSM tools like ServiceNow and Power BI, and perform rigorous data validation and cleansing processes to ensure data accuracy. - Perform statistical analysis and data modeling to identify trends and patterns. - Collaborate with process owners and stakeholders to explain data and recommend actions, fostering collaborative sessions to discuss data and generate new ideas to support ITSM processes. - Design, develop, and deploy Power BI dashboards and reports that meet business requirements. - Extract, transform, and load (ETL) data from various sources into Power BI using Python scripts and SQL queries. - Maintain and optimize existing Power BI solutions for high performance and reliability. - Implement data modeling, visualization, and reporting techniques to provide scalable and efficient BI solutions. - Collaborate with IT and software teams to integrate Power BI with other software tools and platforms. - Design, develop, and deploy Power Apps, staying updated with the latest trends and advancements in BI technology to suggest and implement improvements. - Integrate with continuous improvement resources to drive change and improve ITSM data quality, addressing reporting inconsistencies and enhancing data quali