Source description
About the role
As an Engineer - L1 (Technical Support) based in Chennai, your primary role will involve handling customer calls and resolving technical issues related to various devices. Your key responsibilities will include: - Ensuring prompt resolution of customer issues in the first interaction - Staying updated on newly released products and recent updates - Providing exceptional service to customers by creating a friendly environment - Positioning and selling Premium support contracts to customers based on their entitlement In terms of technical skills, you are expected to be self-motivated, have the ability to work under pressure, possess good comprehension skills, and exhibit critical thinking and decision-making capabilities with a focus on accuracy. You should also be proficient in handling Internet troubleshooting issues related to computers, applications, basic networking, LAN, and WAN technologies. Additionally, demonstrating customer-centricity and a drive for continuous knowledge enhancement are essential. Soft skills are also crucial for this role, including proficiency in English verbal communication, excellent logical reasoning, and computer proficiency in hardware and software fundamentals, computer fundamentals, and internet and networking basics. If you are interested in this opportunity, please send your updated resume to nivya.avinash@movate.com. As an Engineer - L1 (Technical Support) based in Chennai, your primary role will involve handling customer calls and resolving technical issues related to various devices. Your key responsibilities will include: - Ensuring prompt resolution of customer issues in the first interaction - Staying updated on newly released products and recent updates - Providing exceptional service to customers by creating a friendly environment - Positioning and selling Premium support contracts to customers based on their entitlement In terms of technical skills, you are expected to be self-motivated, have the ability to work under pressure, possess good comprehension skills, and exhibit critical thinking and decision-making capabilities with a focus on accuracy. You should also be proficient in handling Internet troubleshooting issues related to computers, applications, basic networking, LAN, and WAN technologies. Additionally, demonstrating customer-centricity and a drive for continuous knowledge enhancement are essential. Soft skills are also crucial for this role, including proficiency in English verbal communication, excellent logical reasoning, and computer proficiency in hardware and software fundamentals, computer fundamentals, and internet and networking basics. If you are interested in this opportunity, please send your updated resume to nivya.avinash@movate.com.
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