Technical support Engineer

As a Help-desk Support Engineer at Movate Technologies in Hyderabad, your role will involve providing world-class remote assistance to users via Chat, Phone, and eMail. You will be responsible for assisting users by remote troubleshooting and resolving technical and service issues, following standardized policies. Your key responsibilities will include: - Providing comprehensive remote support across major operating systems such as Chrome OS, Mac OS, Windows, and Linux by utilizing basic troubleshooting techniques. - Delivering support for G Suite applications, covering installation and basic usage, and escalating issues to SMEs/Leads for resolution when necessary. - Assisting users with access and account-related issues, following defined guidelines and procedures to ensure accurate and consistent support. - Proactively identifying recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques. - Communicating effectively with non-technical users to explain solutions in an understandable manner. Qualification Required: - Degree Certificate in any field with good written and verbal communication skills. - 1-4 years of experience in customer service, Technical Support, or Service Desk. - Excellent communication skills with the ability to engage in conversations and comprehend issues. - Basic troubleshooting skills and the ability to learn new products and technologies. - Good customer service approach, multitasking, and documentation skills. - Basic knowledge of IT systems. - Strong analytical and cognitive skills to analyze and solve technical problems effectively. Movate Technologies is a company that values continuous improvement and knowledge enhancement. As an employee, you will have the opportunity to regularly participate in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base resources to enhance issue resolution. If you are interested in this position, please share your CV to gayathri.arunagiri@movate.com. Join us at Movate Technologies and be a part of our dynamic team. As a Help-desk Support Engineer at Movate Technologies in Hyderabad, your role will involve providing world-class remote assistance to users via Chat, Phone, and eMail. You will be responsible for assisting users by remote troubleshooting and resolving technical and service issues, following standardized policies. Your key responsibilities will include: - Providing comprehensive remote support across major operating systems such as Chrome OS, Mac OS, Windows, and Linux by utilizing basic troubleshooting techniques. - Delivering support for G Suite applications, covering installation and basic usage, and escalating issues to SMEs/Leads for resolution when necessary. - Assisting users with access and account-related issues, following defined guidelines and procedures to ensure accurate and consistent support. - Proactively identifying recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques. - Communicating effectively with non-technical users to explain solutions in an understandable manner. Qualification Required: - Degree Certificate in any field with good written and verbal communication skills. - 1-4 years of experience in customer service, Technical Support, or Service Desk. - Excellent communication skills with the ability to engage in conversations and comprehend issues. - Basic troubleshooting skills and the ability to learn new products and technologies. - Good customer service approach, multitasking, and documentation skills. - Basic knowledge of IT systems. - Strong analytical and cognitive skills to analyze and solve technical problems effectively. Movate Technologies is a company that values continuous improvement and knowledge enhancement. As an employee, you will have the opportunity to regularly participate in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base resources to enhance issue resolution. If you are interested in this position, please share your CV to gayathri.arunagiri@movate.com. Join us at Movate Technologies and be a part of our dynamic team.