Field Service Engineer

Job Title:

Field Service Engineer

Job Description:

Position Summary :

The Field Service Engineer will be responsible for full cycle product support for our Purification Systems and APS products . This includes responsibility for product start-up and commissioning , customer training, technical support and repairs and troubleshooting. Other work would include conducting preventative maintenance service call s in the field while maintaining strong relationships with our clients. The FSE I will regularly require assistance from more senior staff in order to meet position objectives .

Primary Responsibilities and Duties: Delivers customer service support and assistance to troubleshoot, repair and upgrade equipment during field visits . Service is also provided via phone or email as applicable.

Travel to customer's facilities as required ( primarily domestic travel).

Provide customer training on Entegris gas purification products as well as APS products .

Promote and execute Preventative Maintenance Agreements.

Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.

The ability to perform safe work during close inspection of potentially dangerous products (electrical wiring, hot surfaces, gas leaks, pressurized systems) is a must .

Provide support to global and domestic FSE (Field Service Engineer/Technician) peers.

Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.

Provide parts/labor requirements to local CSR (Customer Service Representative) for customer quote generation.

Create reports as required .

Provide detailed verbal and written feedback to Engineering, Quality and other departments as necessary.

Travel to domestic sites in support of routine work on site (PM, commissioning) for less compl ex product lines.

Traits /qualifications we believe make a strong candidate: Technical, engineering or scientific degree or equivalent field service experience required

Entry level position: 0-3 years of Field Service Experience.

The ability to understand and take full responsibility fo r technical issues, after progressing through factory training, is required .

The ability to work both independently and as a team is required while communicating effectively to both internal and external customers.

Understanding of electronic and mechanical systems required

Strong computer and communication skills . Ability to problem solve independently while out on field

Semiconductor or Gas industry experience a plus

Experience with product start-ups, repairs, upgrades, training, technical support and preventative maintenance a plus

Valid Passport required (to travel at various regions ), and valid Class driver’s license

Your success will be measured by: Achieving the best possible outcome with integrity and collaborative leadership and building a cohesive team

Taking responsibility for self and team and delivering to commitments.  Focusing on team success and assuming accountability for team results

Effectively utilizing  a range of tools and resources to get things done and being open to trying new methods

Creating new solutions and inspiring others.

Establishing a track record of success

Executing consistently and finding ways to add new value

Your ability to adapt to change and work under pressure while maintaining your safety, quality and efficiency

Entegris is a values-driven culture and our employees rally around our core PACE values (People, Accountability, Creativity and Excellence). In this position our expectation if for you to collaborate with P eople, maintain A ccountability of yourself and your tasks and a dedication to E xcellence in your performance.