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About the role
Role Profile: Python PSE Location: Hyderabad, TS Work Mode: WFO Summary: The role of the Production Support Engineer is a technical role that's ensures the stability, integrity, and efficient operation of the platform / system and services. This individual will work under the general direction of a supervisor, while managing their own time and resources to support daily operational activities (monitoring and maintaining Servers and services of the platform). Responsibilities: * Analyze problems reported runtime, diagnose and do occasional code fixes with low to medium complexity * Work with developers to identify and resolve more complicated problems * Address urgent issues quickly, work within and measure against customer SLAs * Adapt installer, shell scripts and Perl scripts and aggressively automate manual / repetitive tasks through scripting. * Automate scripts / tasks for reporting and maintenance; and build anomaly detectors wherever applicable * Provide feedback from customer users to the team * Maintain on-going record of problem analysis and resolution activity in an on-call tracking system. * Proactively monitors production and non-production environments and applications. Fix any issues in the same. * Be proactive and independent in monitoring, identifying and fixing issues * Develop smaller complexity features/enhancements in existing system components Desired Skills: 1. Good exposure to MySQL and writing SQL queries 2. Automation scripting: More advanced tools preferred; Ex: Python, Perl, Shell Scripting. 3. A prior experience in the production support. 4. Prior programming experience: Python preferred 5. Good written and oral communications skills. 6. Familiarity in Storm, Zookeeper, Kafka, Elastic Search, Aerospike, Redis, HBase, Aesop, My SQL
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