Source description
About the role
Required:
3 years of experience in customer-facing roles in a web-based environment
2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, SSAI (CTV) etc)
Experience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs, and Mobile SDKs
Ability to document technical customer issues into notes that are consumable by other users
Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail
Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
Fluent in Hindi + working proficiency in English
Nice to have:
Availability to become a (DCSS) designated support specialist for Gold or Platinum accounts
Knowledge of DV360
Knowledge of Smart’s/LiquidM’s, Nowtilus’s, Sharethrhough’s or Dynadmics’ products/tools
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