Software Support Engineer -Linux Operating System

Position-384: Software Support Engineer -Linux Operating System Job Title: Software Support Engineer-LOS Job Location: Kolkata Positon: 2 (for L1/L2) Notice Period: Immediate Experience Required: 1 to 4 years CTC: Rs.3.00 to Rs.6.00 LPA Shift Timing: Rotational U.S./Europe shifts Job Summary: The Software Support Engineer (L1/L2) will provide technical support for various software products, primarily focusing on Linux Operating Systems. The role will involve testing, troubleshooting, and providing support for customers in a technical environment. The candidate will also be responsible for handling presales support, software maintenance, and ensuring that software products are compatible and operational. Remote support will be provided over web conference. Key Responsibilities : Software Testing & Support : Understand, test, and support various software products. Perform manual and web-based testing. Test software for compatibility with existing programs and systems. Create and maintain test cases, testing procedures, and documentation. Handle software testing for different versions and provide feedback for improvements. Technical Troubleshooting : Troubleshoot technical issues related to software, hardware, networking, and operating systems. Analyze and resolve network-related problems, firewall issues, and server hardening policies. Resolve customer issues remotely via phone, email, or web conferencing. Customer Support : Provide remote software support for international customers. Communicate technical issues and solutions clearly to both technical and non-technical users. Assist customers with configuring and using software products in their IT environment. Ensure high customer satisfaction by addressing support tickets and incidents in a timely manner. Collaboration with Presales : Assist the pre-sales team by providing technical expertise and solving problems during product demonstrations and customer engagement. Documentation : Prepare and update operational instructions and user manuals for supported applications. Create and maintain technical documents, training materials, and process documentation. Keep detailed records of issues, resolutions, and recurring problems for future reference. Software Maintenance : Maintain and update software as required. Ensure the software is aligned with customer requirements, application objectives, and specifications. Confirm that the software is working properly with updated versions and patches. Remote Support & Shift Work : Provide support during rotational U.S./Europe shifts. Assist in troubleshooting and resolving software issues for global clients remotely. Key Requirements : Technical Skills : Strong knowledge of Linux operating systems, including Linux commands and shell scripting. Familiarity with virtualization platforms such as VMware Horizon, Citrix XenDesktop, and Microsoft RDS/RemoteFX. Basic networking knowledge, including firewalls, operating system policies, and server hardening. Understanding of software testing practices and manual testing techniques. Knowledge of ticketing systems for managing support requests. Experience & Qualifications : Minimum of 1 year of experience in software product support. Experience providing support to international customers. Bachelor s degree in Computer Science/ Information Technology/ Electronics and Communication, or a related field (B.Tech, B.E, B.Sc IT, BCS). Software Testing certification (Manual Testing or Software Testing Course). Soft Skills : Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical audiences. Strong problem-solving and troubleshooting skills. Ability to work independently and collaboratively in a team environment. Attention to detail with the ability to handle multiple tasks efficiently. Shift & Location : Must be flexible to work in rotational shifts, including U.S. and Europe time zones. Based in Kolkata, with remote support provided. Additional Information : Software Maintenance & Compatibility : Ability to perform software updates and ensure compatibility with customer environments. Customer Documentation : Ability to draft clear operation instructions for end-users. Problem Solving : Demonstrated ability to troubleshoot complex issues, ensuring minimal disruption to customer productivity. This position is ideal for candidates who have a strong understanding of Linux environments, testing processes, and are comfortable providing remote support to a global clientele. The role offers an opportunity to develop skills in both technical and customer-facing aspects of software support. 4o mini Top of Form Bottom of Form