Software Support Engineer-Windows

Position-385-Software Support Engineer-Windows Job Title: Software Support Engineer-Windows Position: 2 (L1/L2) Location: Kolkata Experience: 1 to 4 years CTC: Rs.3.00 to Rs.6.00 LPA Notice Period: Immediate Shift: Rotational U.S./Europe shifts Interview Process: Personnel/Virtual Job Overview : The Software Support Engineer (L1/L2) for Windows will be responsible for providing technical support for software products in a Windows environment. The role involves troubleshooting and testing software, offering remote support to international customers, and ensuring software compatibility and functionality. The ideal candidate will have experience with Windows Server administration, cloud platforms like AWS and Azure, software testing, and virtualization technologies. The candidate will also work closely with presales teams to resolve technical issues during customer engagements, as well as collaborate with cross-department teams to ensure timely problem resolution. The position requires strong communication skills to effectively interact with both technical and non-technical customers. Key Responsibilities : Software Testing & Support : Understand, test, and support various software products. Set up software products for testing and troubleshooting. Prepare test cases, perform manual and web-based testing. Test software for compatibility and ensure it meets customer requirements. Customer Support : Provide remote technical support for international customers. Assist customers with software installation, configuration, and troubleshooting. Support presales by providing solutions during customer engagements. System Administration & Configuration : Install and support Microsoft SQL Server database. Manage Microsoft Windows Server OS, including IIS installation and configuration. Support virtualization platforms like VMware Horizon, Citrix Xen Desktop, Microsoft RDS/RemoteFX. Knowledge of SSL certificates, server roles, and performance monitoring. Technical Knowledge : Understand and support cloud-based solutions (AWS, Azure, SaaS models). Knowledge of networking, firewall, and server hardening policies. Experience with .NET-based web applications deployment and support. Use PowerShell scripting for automation and configuration tasks. Perform security testing and vulnerability assessments. Collaboration : Work with cross-department teams to resolve customer issues. Contribute as an individual and support broader team goals. Document and maintain troubleshooting steps, test cases, and user guides. Requirements : Education: B.Tech / B.E, B.Sc, BCS in relevant fields (Computer Science, Information Technology). Experience : Minimum 1 year of experience in software product support, including testing, troubleshooting, and supporting applications. Experience in handling international customers remotely. Technical Skills : Sound knowledge of software testing, manual testing, and web-based testing. Understanding of cloud platforms (AWS, Azure, SaaS). Knowledge of Microsoft Windows Server systems and administration. Familiarity with virtualization technologies like VMware, Citrix Xen Desktop, and Microsoft RDS. Experience with networking protocols (TCP/IP), hardware RAID, and Active Directory. Knowledge of SSL certificates, performance monitoring, and security testing. Understanding of PowerShell scripting. Experience with deploying and supporting .NET-based web applications. Certifications : Software Testing certification (Manual Testing or Software Testing Course). Certifications in Microsoft Windows Server Administration or related technologies (desirable but not mandatory). Soft Skills : Strong communication skills, both written and verbal. Ability to work independently and in a team environment. Problem-solving and troubleshooting abilities. Ability to understand customer requirements and map them to software solutions. Additional Information : This role requires flexibility for working in rotational shifts (U.S. and Europe time zones). The candidate must have the ability to work remotely, providing support to customers across the globe. This position is perfect for candidates with a strong background in Windows-based environments, software testing, and customer support, who are looking to grow their skills in a dynamic and global setting. Top of Form Bottom of Form