ServiceNow CMDB Asset Management Specialist - Tech Lead

As a CMDB Asset Management Specialist at State Street, you will play a crucial role in managing the full lifecycle, accuracy, and integrity of IT asset and configuration data within the Configuration Management Database (CMDB) on the ServiceNow platform. Your responsibilities will include: - Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency. - Collaborate with ServiceNow developers, solution architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems. - Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified. - Support ServiceNow Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data. - Ensure CMDB processes and data support audit, risk, security, and regulatory requirements. Qualifications required for this role include: - Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization. - Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards. - Strong analytical and problem-solving skills with a focus on data quality and process improvement. - Minimum 4-8 years of relevant experience working with ServiceNow, CMDB, IT Asset Management, or related ITSM functions. It is important to note that State Street's technology function, Global Technology Services (GTS), is vital to the company's digital transformation and expanding business capabilities. Joining State Street will offer you a collaborative environment where technology skills and innovation are valued, allowing you to deliver creative technology solutions and contribute to the company's growth in the financial services industry. State Street is an equal opportunity and affirmative action employer committed to fostering an inclusive environment where every employee can reach their full potential. If you are looking to grow your technical skills, solve real problems, and make a significant impact on the industry, consider joining State Street as a CMDB Asset Management Specialist. As a CMDB Asset Management Specialist at State Street, you will play a crucial role in managing the full lifecycle, accuracy, and integrity of IT asset and configuration data within the Configuration Management Database (CMDB) on the ServiceNow platform. Your responsibilities will include: - Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency. - Collaborate with ServiceNow developers, solution architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems. - Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified. - Support ServiceNow Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data. - Ensure CMDB processes and data support audit, risk, security, and regulatory requirements. Qualifications required for this role include: - Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization. - Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards. - Strong analytical and problem-solving skills with a focus on data quality and process improvement. - Minimum 4-8 years of relevant experience working with ServiceNow, CMDB, IT Asset Management, or related ITSM functions. It is important to note that State Street's technology function, Global Technology Services (GTS), is vital to the company's digital transformation and expanding business capabilities. Joining State Street will offer you a collaborative environment where technology skills and innovation are valued, allowing you to deliver creative technology solutions and contribute to the company's growth in the financial services industry. State Street is an equal opportunity and affirmative action employer committed to fostering an inclusive environment where every employee can reach their full potential. If you are looking to grow your technical skills, solve real problems, and make a significant impact on the industry, consider joining State Street as a CMDB Asset Management Specialist.