TECHNICAL SUPPORT SPECIALIST

As a Technical Support Specialist at Zeta Global, your role is crucial in providing legendary service to customers by answering their questions and performing basic troubleshooting of platform issues. You will have daily contact with clients via inbound calls, emails, and messages to determine their requests, prioritize cases, and work diligently to exceed their expectations. Key Responsibilities: - Provide expert advice and support across multiple channels in a professional manner - Efficiently prioritize, manage, and resolve support cases within the ticketing system - Proactively monitor and follow-up on cases to ensure timely resolution and high customer satisfaction - Develop a deep understanding of customer needs to effectively address and resolve issues - Maintain product proficiency through continuous learning and stay updated on technological advancements - Ensure clear, concise, and timely communication of status updates and issues to customers - Articulate and escalate technical issues to Technical Support Engineers while maintaining high standards of documentation - Promote collaboration within the team to leverage collective skills and knowledge for driving results Qualifications Required: - 1+ years of related support/service experience in the SaaS space or equivalent - Bachelors degree in computer science or equivalent - Active command of the English language - Basic knowledge of web technologies/tools (HTML, XML, Web Services, API, relational data, etc.) - Basic knowledge of Linux/Unix production environments, networking, and security concepts - Basic knowledge of databases including SQL - Basic knowledge of high-level computer languages (C/C++, Java, Perl, Ruby, Python, AWS) - Experience working in complex, dynamic, fast-paced Email marketing or digital marketing software - Strong written and verbal communication skills - Soft skills: Teamwork, Proactivity, Attention to Detail Zeta Global is a data-powered marketing technology company founded in 2007 by David A. Steinberg and John Sculley. The company combines a large proprietary data set with Artificial Intelligence to personalize experiences and help clients drive business growth through the Zeta Marketing Platform. Zeta Global values innovation, collaboration, and a customer-centric approach to success, with a team that thrives on solving challenges and supporting each other for excellence. As a Technical Support Specialist at Zeta Global, your role is crucial in providing legendary service to customers by answering their questions and performing basic troubleshooting of platform issues. You will have daily contact with clients via inbound calls, emails, and messages to determine their requests, prioritize cases, and work diligently to exceed their expectations. Key Responsibilities: - Provide expert advice and support across multiple channels in a professional manner - Efficiently prioritize, manage, and resolve support cases within the ticketing system - Proactively monitor and follow-up on cases to ensure timely resolution and high customer satisfaction - Develop a deep understanding of customer needs to effectively address and resolve issues - Maintain product proficiency through continuous learning and stay updated on technological advancements - Ensure clear, concise, and timely communication of status updates and issues to customers - Articulate and escalate technical issues to Technical Support Engineers while maintaining high standards of documentation - Promote collaboration within the team to leverage collective skills and knowledge for driving results Qualifications Required: - 1+ years of related support/service experience in the SaaS space or equivalent - Bachelors degree in computer science or equivalent - Active command of the English language - Basic knowledge of web technologies/tools (HTML, XML, Web Services, API, relational data, etc.) - Basic knowledge of Linux/Unix production environments, networking, and security concepts - Basic knowledge of databases including SQL - Basic knowledge of high-level computer languages (C/C++, Java, Perl, Ruby, Python, AWS) - Experience working in complex, dynamic, fast-paced Email marketing or digital marketing software - Strong written and verbal communication skills - Soft skills: Teamwork, Proactivity, Attention to Detail Zeta Global is a data-powered marketing technology company founded in 2007 by David A. Steinberg and John Sculley. The company combines a large proprietary data set with Artificial Intelligence to personalize experiences and help clients drive business growth through the Zeta Marketing Platform. Zeta Global values innovation, collaboration, and a customer-centric approach to success, with a team that thrives on solving challenges and supporting each other for excellence.