IT Ops

1 - Outstanding communication skills

2 - Problem-solving aptitude

3 - Ensure operations related activities are performed in compliance with company standards and regulations.

4 – Should have experience in working Service now (ITSC)

5- Experience in work schedular would be preferable.

6 – Adhere company’s predefined SLA’s in dealing with Tickets, Requests and changes.

7- Answering User call to provide first line solution.

8- Co-ordination with different team to provide first line fix and solution.

9- Should be comfortable working in shifts 24x7 (weekends including)

10- On Call support (First line fixes)

Responsibilities

• • Report to IT OPS Manager and perform assigned operations management for the regions Responsible for service delivery within regions and team performance to SLAs and KPIs.

• • Proactively suggests opportunities for process improvements. Maintains documentation and standard operating procedures (SOPs).

• • should have a good hand in Service now tool to manage Changes, Incidents and Request.

• • Manages datacentre and ready to work in 24/7 work environment.

• • Manages escalation process and escalates issues to the concerned teams as required.

• • Manages and lias between multiple team and drag the issue towards resolution.

• • Run the multiple predefined jobs in IWS database server requested by teams and Monitor the workload

• Experience:

• 4+ years of DC experience 2+ years of people and service management experience

Skills

• • Experience with IWS Database and Mainframe technology and Windows servers would be preferable.

• • Strong working knowledge in Datacentre environment.

• • Demonstrated ability to analyse complex situations and utilize troubleshooting skills, systems, tools, and creative problem-solving abilities under pressure.

• Keywords:

• • Windows server

• • Work scheduler

• • Datacentre

• • Mainframe

• • Server maintenance disk space

• Job type: Full Time/Contract Division: eTeam Workforce Limited Reference: 22-01388