IT Service Manager

Detailed job description - Skill Set:

1. Ensure services are setup and defined correctly and the required SLA's are defined for the service before going live

2. Apply Service Management standards, as defined in IT Service Management standards and tolerances for systems and processes supporting the app

3. Maintain systems and process controls in adherence to Control Framework requirements

4. Maintain app inventory details on Enterprise Information Management system (EIM) in accordance with EIM standards

5. Ensure Operation Level Agreements (OLAs) are reviewed, and advice of any amendments required

Mandatory Skills Service Management

Job type: Contract Reference: 21-05072