Network L3/team lead

Job Responsibilities:

• Build and manage the offshore teams and direct all related People/ Process and Technology competencies.

• Formalize internal process to ramp-up expertise of resources

• Work with SDM on day to day operations.

• Manage client relationship at multiple levels of customer organization

• Manage service levels and go beyond contracted SLA and deliver value add

• Vendor management • People Management and engagement (Attrition control).

• Lead in the technology selection and organizational build-up efforts

• Collaborate with Account management teams to qualify Business expansion opportunities.

• Identify and manage infrastructure technical standards that are relevant to our customer

• Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.

• Secure infrastructure architecture compliance in Client.

• Drive research activities, and keep updated on market trends.

• Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries

• Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.

• Work with IT Security and Compliance team to define the security architecture concept that can support customers.

• Support overall IT strategy with the relevant infrastructure architecture.

• Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are “designed for operations”

• Overall P&L responsibility.

• Expansion of services to fill all gamut’s of infrastructure-increase breadth.

• Focus on project opportunities and transformation initiatives

• ITIL process definitions and implementation

• Automation in service delivery

• Resource management, Utilization and Billing

• Management reporting

• Conduct regular in depth service and process audits.

• Employee retention, motivation and training

• Focus on grooming people from L1 to L2, L2 to L3 within select timelines

• Value add to customer - YOY by working closely with the Transformation and

• Consulting group for Architecture gap assessment studies

• Implementation of new technologies

• Consolidation / Virtualization opportunities

• Reduce business impact of outages

• Cost savings through better solutions

• Enhance operational efficiencies

• Overall SLA management – Operation interaction with technologies Lead

• Overall Service Owner

• Overall Customer and Employee Satisfaction

Certification-ITIL & PMP or equivalent

Job type: Contract Division: eTeam Workforce Limited Reference: 22-01154