Platform Consuming - Service Manager

Job Title : Platform Consuming - Service Manager

location: Brussels Belgium

Job type Permanent and Contract (Open for both)

Job description

Type- Permanent /contract

IT Ops Engineer – Platform Consuming - Service Manager

IT Infrastructure Services Platform Consuming - Service Manager

Your role & work environment

You are an energetic Ops Engineer with a passion for IT and positive can-do mindset. You are a team player working as a core member of a multidisciplinary and cross-functional squad whom primary driver is the customer perspective. Close collaboration within and across the squads and with the consumer is of utmost importance for you

You have a broad and diverse set of competencies that allow you to bring into production and under management, operate, solve incidents and even decommission the applications and/or infrastructure services of your squad, and that allow you to automate as much of the operating and maintenance work as possible.

As an IT Ops Engineer – Service manager, you contribute to accomplishing the squad's mission. You do this by working the Agile method end-to-end. You continuously strive to improve yourself and your colleagues.

Your key responsibilities

Service management

Build a relationship with the client entities in the Netherlands and Poland who deliver the services.

Follow up on agreed services, service reporting and quality of service delivery in general

Run service improvements in a joint effort

Conduct yearly contractual document reviews

Demand and supply management

Understand and influence the roadmap of the services delivered and create awareness with the internal customers of those roadmaps.

Identify significant demand with the internal customer and create awareness about these with the service providers.

Financial management

seek for cost effectiveness and reduction

Operational management

liaise and facilitate between supplier and Client ITIL people regarding the ITIL processes in general

Risk management

Make sure risk & compliance rules are understood, recognized and implemented by the supplier Contribute to the new way of working

You work together with colleagues from other areas of expertise and take initiative in expanding knowledge (both within and outside of your area of expertise) that is relevant for the Tribe in which you work.

You use your technical expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos).

Where possible, you take on tasks/activities that contribute to the mission, even when they are not entirely within your area of expertise.

Contribute to team and personal development

You contribute to the development of your squad by actively giving and receiving feedback.

As an experienced Ops Engineer, you coach less experienced colleagues to help their individual development.

You are responsible for developing your own expertise.

You gather, update and spread knowledge about developments and challenges regarding your field and embed lessons learned and best practices.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As an Ops Engineer Service Manager you will also need:

Skills and competences

• Passion for IT

• Strong team player, empowering and challenging squad/chapter members to foster collaboration and individual development

• IT market focus: seeking for major trends in the new way of working, including Lean IT, continuous delivery, cloud processes, robotics, etc.

• Problem solving skills to structure and improve complex situations

• End-to-end ownership mindset: Independent and autonomous in completing tasks, taking responsibilities whenever needed as always striving for consumer value

• Continuous improvement mindset

• Eager to learn and ability to coach others

• Strong customer experience focus

• Experience and specialised knowledge

• Experience working in Agile organization and good understanding of Agile/DevOps practices and methodologies (Agile/Scrum, Scaling, Continuous Delivery, automated testing)

• Experience with IT Service management/Supplier management

• Experience with ITIL processes

• Broad understanding of IT, technologies, banking business domains and customer needs

• Education and Professional certifications

• Bachelor's or Master's degree or equivalent by experience

• Certifications and/or proven proficiency in IT Service management/Supplier management

• Certifications and/or proven proficiency in ITIL Foundation or Processes

• Good written and spoken knowledge of English

• Job type: Permanent Experience level: 6 Years Division: eTeam Workforce Limited Reference: 19-01488