Source description
About the role
uties and Responsibilities · To manage the IT Service Delivery team (Field Services / Deskside support only) & Partner Resource team, taking responsibility for desktop, laptop and tablet support · Countries in scope of Service Delivery for Field services · Ensure SLA’s are achieved and client expectations are met (or exceeded). · To build services relationships with clients & partner organisations · Ensure quality and profitable services are performed to the agreed SLA. · Managing Quality reviews with the Partner Organisation · To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery. · To provide reports to an agreed schedule (or on request), including management and account performance reports. · Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes. · To develop the Partner quality & partner value add Skills / Attributes Required · Service Delivery experience of Field Services / Deskside support is mandatory · Experience of working with & managing partners · English language mandatory and Spanish language would be added advantage · Should have basic knowledge of work or labour laws (holidays, overtime, salary increments) in . and .. · Demonstrable experience of working in an IT Service management capacity. · Proven people management skills. · ITIL Service Delivery qualification is desirable. · Excellent communication skills
7 Salaries or Rate Payable :
8 Expected Start Date : 26/07/2021
Job type: Permanent Division: eTeam Workforce Limited Reference: 21-05857
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