SDM

Act as Regional Service Deliver Manager with technical understanding on End User Computing (primarily AD, O365, SCCM/ Tanium) Network and Security Technologies.

• Can manage the priority tasks, escalations, Continuous Service Improvements, Service Level Management, Value Add and Customer Satisfaction.

• Will be required to manage regular and Ad-hoc reports about their IT Infrastructure including Forecast and spend at high level.

• Can manage the Hybrid Team (comprising of Client offshore team and existing customer’s IT team), evaluate them for their Skills and ensure conflict resolutions among different teams.

• Ensure the local laws or rules are implemented and considered for any central initiatives.

• Manage the customer’s IT Teams and vendors who are currently supporting their respective sites

• Ensure new initiatives are implemented as per the requirement from Aptiv, Client or HT Senior Management

• Ensure Inflight & New Transformations solutions are getting implemented in their respective sites

• Take responsibility of ongoing in-flight local projects in their respective sites and drive them with technical teams.

• Evaluating the stability of the customer's technology and IT support, identifying risks to the business related to technology issues

• Ensure central initiatives and processes are implemented at their respective sites.

• Provide IT Infrastructure details to Transformation teams to propose new centralized solutions

• Ensure the IT Infrastructure inventory of their respective sites are always upto date and available on demand.

• Take judgements to ensure there are zero or minimal disruptions to services and HT users are happy with IT support

• Will be the first point of escalations for any IT related issues for their respective sites

• Gather the network diagrams indicating the LAN/WAN connectivity for their each site and keep an eye on requirements for bandwidth upgrade with increasing volume (users base, ticketing count etc)

• Assessment of existing security and compliance maturity.

Job type: Contract Division: eTeam Workforce Limited Reference: 22-02583