Source description
About the role
Manage the L1 / L2 Call Center team,including shift planning,workload distribution,and training Plan and manage the Monday Friday core shift and the Saturday rotation roster across L1,L2,and L3 Ability to plan and manage rotating shift schedules,including weekend coverage Proven experience managing a support team across multiple tiers (L1 / L2/L3) or a similar multi-level
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