SolarWind Administrator

As an experienced candidate with 4+ years of relevant experience, the role overview involves monitoring infrastructure using SolarWinds tools such as NPM, SAM, and NCM. You will be responsible for handling L2 level incidents, alerts, and service requests, performing root cause analysis for recurring issues, troubleshooting network, server, and application performance issues, configuring and maintaining SolarWinds modules and alerts, and working on escalation tickets from the L1 team to provide resolution. Additionally, you will be required to generate and analyze reports for system performance and availability, ensure SLA compliance, coordinate with L3 teams/vendors for complex issues, and perform basic patching, upgrades, and health checks of the SolarWinds platform. Key Responsibilities: - Monitor infrastructure using SolarWinds tools (NPM, SAM, NCM) - Handle L2 level incidents, alerts, and service requests - Perform root cause analysis (RCA) for recurring issues - Troubleshoot network, server, and application performance issues - Configure and maintain SolarWinds modules and alerts - Work on escalation tickets from the L1 team and provide resolution - Generate and analyze reports for system performance and availability - Ensure SLA compliance and timely resolution of incidents - Coordinate with L3 teams/vendors for complex issues - Perform basic patching, upgrades, and health checks of the SolarWinds platform Qualifications Required: - Hands-on experience with SolarWinds tools (NPM, SAM, NCM) - Good understanding of networking (TCP/IP, SNMP, DNS, DHCP) - Knowledge of Windows/Linux server environments - Experience in monitoring tools and incident management - Familiarity with ITIL processes (Incident, Problem, Change Management) - Strong troubleshooting and analytical skills As an experienced candidate with 4+ years of relevant experience, the role overview involves monitoring infrastructure using SolarWinds tools such as NPM, SAM, and NCM. You will be responsible for handling L2 level incidents, alerts, and service requests, performing root cause analysis for recurring issues, troubleshooting network, server, and application performance issues, configuring and maintaining SolarWinds modules and alerts, and working on escalation tickets from the L1 team to provide resolution. Additionally, you will be required to generate and analyze reports for system performance and availability, ensure SLA compliance, coordinate with L3 teams/vendors for complex issues, and perform basic patching, upgrades, and health checks of the SolarWinds platform. Key Responsibilities: - Monitor infrastructure using SolarWinds tools (NPM, SAM, NCM) - Handle L2 level incidents, alerts, and service requests - Perform root cause analysis (RCA) for recurring issues - Troubleshoot network, server, and application performance issues - Configure and maintain SolarWinds modules and alerts - Work on escalation tickets from the L1 team and provide resolution - Generate and analyze reports for system performance and availability - Ensure SLA compliance and timely resolution of incidents - Coordinate with L3 teams/vendors for complex issues - Perform basic patching, upgrades, and health checks of the SolarWinds platform Qualifications Required: - Hands-on experience with SolarWinds tools (NPM, SAM, NCM) - Good understanding of networking (TCP/IP, SNMP, DNS, DHCP) - Knowledge of Windows/Linux server environments - Experience in monitoring tools and incident management - Familiarity with ITIL processes (Incident, Problem, Change Management) - Strong troubleshooting and analytical skills