Source description
About the role
WERE HIRING FOR A ONSITE IT SUPPORT ENGINEER L2 IN INDIA! Excis is a global IT support leader, driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. From solving complex IT challenges to celebrating wins together, we put our people first. Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps Support Boutique IT environments and applications Perform meeting room & AV support (Teams, Zoom, other vendor equipments) Act as hands-and-eyes support for server / network teams Manage printer and MFP support, including remote support team and vendor coordination Device stagging, testing and replacement Planning and end user communication Data migration support (where applicable) Ensure accurate CMDB and asset updates during moves, changes and refresh Educate users on self-help options and remote support tools. Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support. Record tickets for every activity performed during routine on-site support operations. Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives. Promote remote resolution to reduce unnecessary dispatch visits Support local IT project activities and initiatives Local stock management Experience supporting VIP users Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools LAN/WAN and server room equipments fundamentals knowledge Fluent in English and local language ITIL process knowledge preferred We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Apply now to join Excis in INDIA and be at the forefront of IT support excellence! WERE HIRING FOR A ONSITE IT SUPPORT ENGINEER L2 IN INDIA! Excis is a global IT support leader, driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. From solving complex IT challenges to celebrating wins together, we put our people first. Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps Support Boutique IT environments and applications Perform meeting room & AV support (Teams, Zoom, other vendor equipments) Act as hands-and-eyes support for server / network teams Manage printer and MFP support, including remote support team and vendor coordination Device stagging, testing and replacement Planning and end user communication Data migration support (where applicable) Ensure accurate CMDB and asset updates during moves, changes and refresh Educate users on self-help options and remote support tools. Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support. Record tickets for every activity performed during routine on-site support operations. Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives. Promote remote resolution to reduce unnecessary dispatch visits Support local IT project activities and initiatives Local stock management Experience supporting VIP users Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools LAN/WAN and server room equipments fundamentals knowledge Fluent in English and local language ITIL process knowledge preferred We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Apply now to join Excis in INDIA and be at the forefront of IT support excellence!
More at Excis Compliance ltd