Source description
About the role
Our client is seeking a Genesys Voice Engineer to join their team. As a Genesys Voice Engineer, you will be part of the Network Support Department supporting the contact center operations.
Job Title: Genesys Voice Engineer Location: Remote
Pay rate: $50 - $53 per hour on W2
What's the Job? Support, maintain, and troubleshoot Genesys contact center platforms, especially voice systems including IVR, routing, and telephony integration Ensure high availability, performance, and reliability of customer interaction systems Provide Level 2 and Level 3 support for Genesys voice platforms Monitor system health and resolve incidents and outages promptly Perform root cause analysis and support platform components like Config Server, URS, GVP, SIP Server What's Needed? Experience with Genesys platforms (Engage/PureCloud) Knowledge of SIP, VoIP, TCP/IP networking Proficiency in Linux/Windows administration Ability to write and analyze SQL queries and logs Experience with monitoring tools such as Splunk, CCPulse, Grafana What's in it for me? Collaborate with a diverse and innovative team Gain valuable experience supporting enterprise-level systems Work remotely with travel covered if onsite meetings are required Be part of a dynamic organization committed to professional growth If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
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