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About the role
Senior Mitel Engineer
Position Summary: The Senior Mitel Engineer will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.
Roles and Responsibilities/ Essential Functions: Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support the account base. Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work. Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process. Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities. Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects. Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources. Required Experience: 3+ years in a technical related field Preferred Experience: 3-5 years in a technical related field 3+ years’ experience working as a consultant Required Skills, Education and/ or Certifications: Bachelor’s Degree or equivalent experience Installing and supporting Mitel solutions MiVoice Office 250, MiVoice Business, or MiVoice Connect Certification in one of the above Mitel UC platforms Strong VoIP troubleshooting skills Experience deploying VoIP Protocols – SIP, QoS, G711/G729 Preferred Skills, Education and/ or Certifications: Mitel Video experience – MiCollab, SIP Door Access Experience designing and architecting Mitel solutions Knowledge of Mitel Collaboration tools – MiCollab Mobile, MiVoice Office Application Suite Familiarity or experience with: Mitel ACD Queues, RADs, and Agents
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